l4lady.com

Return & Refund Policy – L4 Lady Creations

Last Updated: 10/12/2025
We strive to deliver high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please read the following Return & Refund Policy carefully.

1. Eligibility for Returns

We have 7 days return policy. We accept returns under the following conditions:

  • The product received is damaged, defective or incorrect.
  • The item must be unused, unwashed and in its original condition.
  • All tags, labels, accessories and original packaging must be intact.
  • The return request must be raised within 48 hours of delivery.
Note: We do not accept returns for innerwear, lingerie, or personal hygiene products due to safety and hygiene reasons.

2. Non-Returnable / Non-Refundable Items

The following items cannot be returned or refunded:
  • Innerwear, lingerie and other hygiene-related products
  • Products purchased during special sales or clearance events
  • Customized, altered or personalized items
  • International orders (no returns or exchanges accepted)

3. Return Process

To initiate a return:

1. Contact our support team at:

📞 Customer Care: +91 9496832645
📧 Email: info@l4lady.com

2. Provide the following details:

  • Order ID
  • Product name
  • Clear images/video showing the issue
  • Reason for return

3. Once verified, our team will arrange a reverse pickup (if serviceable) or advise you on the return shipping process.

Important:
Items sent back without prior approval will not be accepted.

4. Return Shipping Charges

  • If the return is due to damage, defect or wrong product, L4 Lady Creations will cover the return shipping cost.
  • For all other accepted return reasons, the customer may be required to bear the return shipping charges.

5. Refund Policy

Refunds are processed after the returned product passes quality inspection.

Refunds are issued as:

  • Store Credit (valid for future purchases) or
  • Refund to original payment method (where applicable)

COD orders will be refunded only via store credit.

Refund Processing Time:

  • Store Credit: Within 48 hours after return approval
  • Payment Refund: Refund will be credited to original payment method within 7 business days

Note: No cash refunds will be provided.

6. Exchange Policy

We offer exchanges only for:
  • Wrong product received
  • Damaged or defective items

Exchanges are subject to stock availability. If the item is unavailable, a refund or store credit will be issued as per the customer’s preference.

7. Replacement Policy

Replacement orders will be delivered with 7 business days

8. Cancellations

  • Orders can be cancelled before dispatch by contacting our support team.
  • Once shipped, the order cannot be cancelled and will be treated as a return request.

9. Incorrect or Incomplete Address

If the order cannot be delivered due to an incorrect or incomplete address provided by the customer:
  • Reshipping charges may apply.
  • Refunds (if applicable) will be processed after deducting shipping and handling fees.

10. Customer Support

For all return, refund or exchange requests, feel free to contact us:

📞 Customer Care: +91 9496832645
📧 Email: info@l4lady.com